Support

How can we help?

Here are answers to the most common questions. If yours isn’t there, write to us.

Write to us

Found a bug, or have an idea for Tatami? Tell us in a minute with the form.

Or by email, with a screenshot if you can:

For a bug, please include your Mac model and its version of macOS, and what you were doing. We usually reply within a few days.

Frequently asked questions

Which devices does Tatami run on?

On Macs with Apple silicon. The App Store page lists the version of macOS required.

Where are my plans saved?

Each plan is a .tatami file that you save where you like with File › Save. Open it again with File › Open… or File › Open Recent, or by double-clicking it in the Finder. While you work, Tatami also keeps a recovery copy of the open plan and offers it back if the app closed unexpectedly.

How do I change the language?

Tatami follows your device’s language: English, French, German, Italian or Spanish. To choose another one, open Settings (Tatami › Settings…) and pick a language, or System language to follow your device again.

Metric or imperial units?

In Settings, choose a unit for rooms and one for objects: millimetres, centimetres, metres, inches, or feet and inches.

What does the diagnostic check?

As you arrange a room, Tatami checks that it works in real life: passages at least 60 cm wide (adjustable in Settings), doors that open fully, drawers that pull out, sockets, switches and windows left within reach, furniture that overlaps or stands outside the walls. Problems show up in red on the floor and in the Diagnostics panel.

How does rendering work?

The Render window computes a photorealistic image of a room, a floor or the whole house on your device (ray tracing), then cleans it up with artificial intelligence. Higher quality and larger sizes take longer; you can stop at any time and save the image.

Can I import my own furniture?

Yes: Furniture › Import a 3D model (.glb)…. The model joins your library and is placed like any other piece of furniture.

How do I get a refund?

Purchases are handled by Apple. To request a refund, go to reportaproblem.apple.com and sign in with your Apple Account.

Didn’t find your answer? Write to us at tatami.support@pm.me.